Frequently Asked Questions

Recipes and ingredients

How long does each recipe take to cook?

Our recipes usually take between 30-45 minutes with prep and cook times on our recipe cards. It’s easy as.

What food items do I need to have to make each meal?

Each Wednesday before your delivery is due you’ll get an email from us letting you know what your dinners are for the upcoming week. It will also contain a list of pantry staples which are items that we don’t supply and that you are required to have to make each meal. Pantry staples are ingredients like oil, butter, salt, pepper, milk etc.

Will I always receive new recipes?

Our recipes change every season so you get the freshest produce and best bargains at the time. Most of the time you’ll get new and exciting recipes every week. But if there’s a recipe you loved, be sure to rate it highly on our website – if you’re lucky, it might just pop up again later in the season.

Where does the Bargain Box produce and ingredients come from?

Your Bargain Box will always have the best value meat and fresh produce, as our quality ingredients are sourced locally and seasonally whenever possible.

Can I choose what meals I receive each week?

Bargain Box takes the hassle out of having to decide what to eat each night for dinner. Our recipes meet a wide variety of taste buds. Because the meals are planned ahead of time, we can’t customise each Bargain Box.

What type of food can I typically expect in a Bargain Box delivery?

Bargain Box’s kitchen team have created meals that include plenty of veggies, easy-to-follow instructions and tastes the whole family will love.
You’ll typically get at least one beef meal, at least one chicken meal, and either a fish or vegetarian meal each week. You‘ll get all of the ingredients you need to cook our delicious recipes minus a few basics like butter, salt, sugar, milk etc..

How long will the ingredients in my Bargain Box last?

Since our food is always sourced, packed and delivered fresh each week, it has a good shelf life. While our meals can be frozen, we recommend following our suggested dinner schedule to ensure the freshest meals possible. We also include best before dates for all of our main ingredients.

Orders and account details

How do I place an order?

You can place an order by clicking on ‘Bargain Boxes’ on the Bargain Box website. Select whether you want a Regular Bargain Box which feeds four or a Mega Bargain Box which feeds six as well as whether you want recipes and ingredients for 3 or 5 meals. Once you have made your selection, click on ‘Go to Checkout’ where you can enter your contact and payment details as well as confirm your order. Easy as.

What happens if I am going away or on holiday and want to pause my delivery?

No worries. Login to your Bargain Box account on the website and select the option to pause your Bargain Box order and set a date for your Bargain Box order to resume. Otherwise, feel free to contact our Bargain Box team to help you with this on 0800 BARGAIN or [email protected]

I just want to try Bargain Box. Can I order a one-off delivery?

Once you have signed up for Bargain Box, you can login to your Bargain Box account on the website and pause or cancel your order. If you only want one delivery, make sure that you pause or cancel the order for the following week by midnight on Monday as all orders are locked in for the next week at that time. Otherwise, feel free to contact our Bargain Box team to help you with this on 0800 BARGAIN or [email protected]

Deliveries

Where do you deliver to?

We currently delivery to Whangarei, Auckland, Hamilton Cambridge, Matamata, Tauranga, New Plymouth, Rotorua, Hawke’s Bay, Palmerston North, Wellington, Nelson, Christchurch, Dunedin and Mosgiel regions. There are a few suburbs in these regions that we might not deliver to. Simply complete our short order form online to find out if we can deliver right to your door.

You don’t deliver to my suburb or city, what can I do?

Good news is that we are always expanding our delivery zone, so get in touch with us for more information, or to register your interest for a particular area, so that we can let you know as soon as we do start delivering there.

What happens if I’m not home when my delivery arrives?

If you’re not home when we deliver, our driver will send you a txt to confirm it has been delivered so you can ensure you’re back soon. If you’re not able to get home, our drivers will always try to ensure that they leave your Bargain Box in a secure location away from the elements to keep it safe, however we can take no responsibility for your Bargain Box after it has been delivered.

If I am not home when you deliver, and the produce deteriorates on my doorstep, will you refund or replace my Bargain Box?

No, it is your responsibility to be home when we deliver. You will receive a txt once your Bargain Box has been dropped off, so you can race home to pop it inside

How can I change my address or delivery time slot?

That is no worries at all, you can simply change this by logging in to your account and changing the details for your delivery. You just have to make sure that any changes are made by Wednesday 10pm for the up-coming weekend.

What days do you deliver?

Our delivery day is a Sunday afternoon and evening between 1pm – 9pm. You will receive a txt on Friday to let you know the three-hour window in which we will aim to deliver your Bargain Box in order to give you a heads up.

Feedback and customer enquires

How can I contact the Bargain Box team?

Our Bargain Box team are available:
Monday-Thursday
8.00am - 8.00pm
Friday
8.00am - 5.00pm
Sunday
1:00pm – 10:00pm

0800 BARGAIN
[email protected]

Something isn’t quite right with my delivery. What can I do?

While we do our absolute best to get everything right, if there is something that isn’t quite right you can call, email or webchat us (on the Bargain Box website) and one of the Bargain Box team will get back to you within 24hrs.

SIGN UP FOR FREE RECIPES AND OTHER COOL STUFF